We help patients understand their financial responsibilities before services are rendered through insurance benefit explanations, accurate out-of-pocket estimates, payment option discussions, and financial assistance screening. This proactive approach reduces billing surprises and improves collection rates.
Our patient statements prioritize clarity with plain language descriptions, detailed insurance payment breakdowns, visual payment summaries, clear due dates, and easy-to-follow payment instructions. We eliminate confusion that often leads to delayed payments.
We provide comprehensive payment options including secure online portals, mobile payment apps, text-to-pay functionality, automated phone payment systems, and traditional mail options. This flexibility increases payment convenience and collection success.
Our systematic approach includes automated reminder sequences, multi-channel communication strategies, escalating urgency levels, payment plan offers, and financial assistance information. We maintain positive patient relationships while improving collections.
We offer automated payment plan setup, customizable terms, interest-free options, hardship accommodations, and easy modification processes. These flexible arrangements significantly increase collection rates while supporting patient financial wellness.
Our patient portals provide round-the-clock payment access, statement history viewing, payment plan setup, insurance information updates, and secure messaging. Automated communications include text reminders, email statements, and payment confirmations.
We guide patients through charity care applications, provide financial screening tools, assist with documentation, determine presumptive eligibility, and offer prompt determinations. Our team also manages sliding fee scales, prompt pay discounts, and settlement negotiations.
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